
The Human-Shaped Fallacy
In a service business āhumanā means three things at once, and only one of them is a cost. This is my attempt to unpick which parts of a human-shaped process are still there for a reason once agents can do the work.
I've recently founded Sidekick, a next gen investment manager which aims to democratise (subject to FCA approval) the wealth-building opportunities currently only available to High-Net-Worth Individuals by rethinking and restructuring products for a retail customer.
I'll be writing frequently on the Sidekick blog, so check it out. But if you want to read some of my previous pieces and wider thoughts on fintech, I've included them here.









